RefactorQ Consulting LLP
Privacy Policy

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

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  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

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  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

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  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When you send an enquiry through the Site, we collect the details you provide: your name, email address, phone number, company, the topic and your message, together with the page you sent it from and any campaign tags in the link you followed. We refer to this information as “Enquiry Information.” Enquiries are delivered by email to our sales team.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Enquiry Information.

We use the user Information that we collect generally to fulfill any enquiries placed through the Site. Additionally, we use this Information in line with the preferences you have shared with us to provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We only use analytics cookies if you agree to them in our cookie banner. Without your consent, Google Analytics and Microsoft Clarity are not loaded. You can change or withdraw your consent at any time; withdrawing it removes the analytics cookies from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order or enquiry through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to India (where our engineering team and website hosting are located) and the United States. Where this happens we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses. Clients who engage us to process personal data on their behalf can review our Data Processing Agreement.