Client

The Customer relied on a Pan-India support team to manually handle outbound customer verification calls. As call volumes increased, the process became difficult to scale, resulting in higher operational costs and longer turnaround times (TAT).

The Solution

RefactorQ team developed an AI-powered voice automation platform with the following capabilities:

• Automated outbound customer verification calls using AI voice agents.
• Real-time conversational interactions powered by VAPI.
• Call triggering, retries, and workflow management using n8n.
• Telephony integration through Twilio for call handling and event tracking.
• Python backend for business logic, customer verification, and database updates.
• Real-time synchronization of call outcomes with backend systems.
• Parallel call execution to handle large volumes efficiently.

Impact

• Significantly reduced customer verification turnaround time (TAT).
• Increased call handling capacity without expanding support teams.
• Improved operational efficiency through automation.
• Enabled scalable outbound calling across multiple regions.
• Reduced manual effort and operational costs.
• Improved customer experience with faster verification processes.