Client

Cloud Garage wanted a mobile application for mechanics to efficiently manage assigned service requests, track repair activities, capture service evidence, and complete customer payments through a streamlined workflow.

The Solution

RefactorQ team developed a mechanic application with the following features:

• Mechanics can log in and view assigned jobs from the Cloud Garage CRM platform.
• Job details include customer location, vehicle information, service time, and reported issues.
• Mechanics can accept service requests and navigate to the customer's location using maps.
• OTP verification is required upon arrival to confirm service authenticity.
• Mechanics can upload vehicle images before repair work begins.
• Spare parts used during service can be recorded with part name, quantity, price, and supporting images.
• Mechanics can upload vehicle images after repair completion.
• Integrated payment workflow enables customers to complete payments digitally.
• Service status is updated automatically from Assigned to Accepted to Reached to In Progress to Completed to Payment Successful.

Impact

• Improved field service efficiency and technician productivity.
• Increased transparency through photo-based service documentation.
• Reduced service disputes with OTP verification and before-and-after repair evidence.
• Streamlined spare parts tracking and billing.
• Faster job completion and payment collection process.
• Enhanced customer experience through real-time service updates.